Get To Know Us

At House Cleaning Melbourne, we believe every client is unique.​

House Cleaning Melbourne specialises in a wide range of home cleaning tasks across the city, backed by our team of skilled cleaners and dedicated administrative staff. Our team is dependable, approachable, and professional, enabling us to provide the finest house cleaning experience in Melbourne.

We place a strong emphasis on delivering high-quality home cleaning and ensuring our customers are completely satisfied.

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Frequently Asked Questions About House Cleaning Melbourne

Every clean we provide covers the entire house. You can also choose from a range of add-ons, such as fridge interiors, oven cleaning, and carpet steam cleaning. For a full breakdown of what’s included, visit our pricing and services page. You’re welcome to leave extra notes in your account at checkout or contact us directly with any specific instructions for the cleaners.

Deep and regular cleans follow the same checklist; however, deep cleaning involves more time, effort, and attention to detail. We ask that you select the Deep Clean option if your home 1) hasn’t been cleaned in the past month, or 2) isn’t maintained regularly. If not selected, it may be added upon arrival — we’ll always contact you before making any changes to the price.

Absolutely. By default, we assign the same cleaner to your home for all ongoing cleans, as we value the trust built between you and our cleaning team. If a different team needs to attend, we’ll let you know in advance.

It’s entirely up to you! As long as our cleaners have clear instructions on how to access your home, we’ll handle the rest. Many of our customers choose to book their clean during the workday, so they can return to a sparkling clean house.

We accept VISA, MasterCard, and American Express — both debit and credit cards are welcome. There are no processing fees on any of our charges. Unfortunately, we do not accept cash payments.

We only work with cleaners we’d trust in our own homes — and our standards are high! Every cleaner undergoes thorough checks before stepping into your house. All our cleaners:

  • Have a police check

  • Are reference checked

  • Are fully insured

  • Complete trial cleans

And most importantly, they’re bloody good at what they do!

The short answer is: as long as it takes. When you book any of our whole house cleans, we follow a detailed checklist and won’t leave until everything on it is done. This means our cleaners aren’t racing against the clock — they can focus on delivering quality and attention to detail.

Yes, we bring all the necessary equipment and products to complete the clean. If you’d prefer our cleaners to use your own supplies, simply leave a note in the instructions during checkout or in your account, and make sure the items are left out for our cleaners when they arrive.

No worries! Just let us know at least 24 hours before your scheduled clean to avoid a late cancellation fee. You can manage your bookings through your account, or simply give us a call or send an email.

How often you use a cleaning service depends on your lifestyle and preferences. Some people choose weekly or fortnightly cleans, while others prefer monthly visits or the occasional deep clean.